Access for our Disabled Guests
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We're here to help: We encourage disabled guests to contact Guest Services with specific questions and/or to help you plan your visit to our park. If you require additional assistance during your visit, please let us know. Guest Services may be contacted by phone at 303-650-7522, or by e-mailing Guest Services. We welcome your questions and concerns about your visit. If you have concerns during your visit, please visit Guest Services and ask to speak to the Guest Services lead.
Parking and Admission: We offer ample parking spaces for our disabled guests. Disabled parking is located in the main parking lot, along the pedestrian walkway with ramped access to our ticket windows and turnstiles. Once inside the entry plaza, disabled guests are invited to use our Disabled/Rentry gate, located next to Guest Services for park entry. Once through the gate, keep left for ramped access to lockers and the park hub.
Restrooms: Fully accessible restrooms are located at Captain Jack's wave pool first aid (east side) and at Big Mike's Diner on the lower end of the park. The Captain Jack's disabled restroom is private and accommodates family showering/changing and restroom needs.
Communication: We offer a fully accessible TDD communication device in Guest Services.
Picnic Pavilions: Many of our covered pavilions are equipped with wheelchair accessible tables. South Bayview, Dock of the Bay, and Surfside Shelters have no steps in or out. All tables are available on a first-come, first-served basis. Our Grand Pavilion (reserved many days for private events) offers disabled-accessible restrooms and tables. Ramped entry for this pavilion is from the "Lost River of the Pharaohs" splashdown area.
Attractions: Many of our attractions are ramped from the inner tube pick-up area to the entrance to the attraction. Please contact our Guest Services office for additional information regarding specific attraction accessibility.
Food Service Stands: Many of Water World's food stands are fully accessible. For those that are not, please contact the cashier outside the stand who will be happy to assist you.
Wheelchairs: A limited number of wheelchairs are available for use during your visit by contacting Guest Services. Reservations are recommended. Wheelchairs require a $50 refundable deposit (cash or credit card) and valid ID. Wheelchair pick-up and drop-off is located at Guest Services.