FAQs2020-04-20T07:20:53-07:00
What should I wear? Dress Code and Footwear?2022-07-21T16:37:10-07:00

Water World reserves the right to deny admission to or remove any person wearing attire that is considered inappropriate for a family fun venue or attire that could detract from the experience of other Guests (as determined by Management).  Guests are welcome to come dressed in costumes, however,  we do not permit face masks to be worn at any time.

Proper swimming attire is required. Cutoff shorts are accepted, only if there are no rivets on the shorts. Thong swimwear is not allowed. Any guest wearing clothing that is offensive, such as clothing with profanity, will be asked to change, or leave the park.

Guests are encouraged to wear water-appropriate footwear (such as flip-flops or water-shoes) during their visit and while walking around the park. On some attractions (as noted on attraction signage and including all fiberglass riding surfaces), footwear is not permitted and may be left at shoe drops or the bottom of the attraction.  Swim shirts or t-shirts may be worn on most attractions.

Are there limitations for single riders?2022-07-21T17:27:21-07:00

Single riders may participate on many, but not all attractions.  Please see attraction signage for details.

We offer a dedicated Single Rider Lane at  Mile High Flyer. We will introduce one single rider per tube or attraction vehicle at a time and parties in the single rider lane will be separated to ride the attraction.

Are swim diapers required on tots?2020-04-20T07:23:06-07:00

Yes, swim diapers are required for diaper dependent guests. Swim diapers may be purchased at the gift shop for a minimal fee (less than $1).

What can I bring into Water World?2022-04-27T15:01:55-07:00

Guests are welcome to bring picnic lunches or purchase food in park (we offer a wide variety of tasty meals and treats)!

For your safety, to expedite arrival & to enhance security screening:

(1) Keep your ice bagged until after bag check.   Options include keeping your bulk ice in its packaging (until after Bag Check), placing your ice in bags (such as Ziploc or similar) or using cold packs.  For your safety, our Team Members must be able to clearly see all items inside of, and to the bottom of your cooler.  If you have loose ice in your cooler, please consult a Water World Team member.

(2) Check your Cooler Size!  Cooler sizes are limited and must fit within our front gate cooler sizer units (including wheels and collapsible handles).  Coolers that do not meet these guidelines must be returned to your vehicle (Park Re-Entry available).

  • Vertical shaped coolers must be no larger than 17″ wide x 24″ tall x 17″ deep
  • Horizontal shaped coolers must be no larger than 24″ wide x 17″ tall x 14″ deep

(3) Have all bags open & ready for inspection for the following prohibited items:

  • Glass containers or alcoholic beverages.
  • Personal tents/shade structures, umbrellas (other than personal sized), flotation devices (other than U.S. Coast Guard approved life-jackets) and cooking/serving/grilling equipment.
  • Knives or weapons of any kind (including kitchen knives).
  • Illegal drugs, or marijuana (medical or otherwise) in any form.
  • For park and guest safety, other items may be prohibited.If you don’t have a bag or cooler, use our new Express Entry Check Lane!

Lifejackets are available for use at any Guest Service or most Tube Exchange locations (at no cost). You may also bring your own U.S. Coast Guard Approved life jackets. Snorkels are not permitted.

Is smoking permitted in the park?2022-07-21T17:26:00-07:00

Water World is a smoke-free environment. For our guests who smoke, including vaping, we have multiple designated smoking locations.  Locations include bottom of the stairs by The Lodge (at the Alpine Springs), Between Thunder Bay and Voyage to the Center of the Earth (at Thunder Bay), between Calypso Cove and Wally World and an additional covered smoking area is located directly outside of our entry plaza. For the location outside our entry plaza, guests will need to present today’s ticket stub and obtain a re-entry handstamp at the designated turnstile.

Water World does hereby prohibit the possession, consumption, use, display, transfer, distribution, sale, transportation, or growing of marijuana on or in any and all real property and facilities which it owns or operates.

Can I leave the park and re-enter?2020-04-20T07:23:06-07:00

Yes!  Please present today’s ticket stub (one for each guest) at the designated turnstiles to receive a handstamp.  When you re-enter the park, proceed to the designated turnstiles and present both your valid ticket stub and re-entry stamp.

Do I need to pay admission if I’m not going to swim?2020-04-20T07:23:05-07:00

Yes, all guests are required to pay admission to get into the park. There is no way to separate or regulate those who are not using the attractions. Some chaperone allowances are made for special groups. Guest Services offers a 30 minute sneak-a-peak. See Guest Services for details.

Is it OK to purchase tickets from a third party, for example Craigslist?2020-04-20T07:23:05-07:00

No. NEVER purchase tickets from Craigslist, street vendors or any unauthorized source. If a ticket price or offer seems to good to be true, it probably is and that ticket likely won’t work for park entry.  Please note that unauthorized or unlawful resale or attempted resale of any ticket will result in seizure and cancellation without compensation.  This includes complimentary tickets.  If you purchase a ticket from an unauthorized source, that ticket will not be honored nor will any refunds or compensation be provided to you.  If using a Print at Home ticket, you will be required to present the credit card used for the purchase at the entry turnstiles up entry.  Want to be sure your ticket is valid?  Purchase your tickets ONLY from the Water World Ticket Windows, official Water World websites or our offical partners.

What other items might I need to purchase once inside the park?2020-04-20T07:23:05-07:00

In addition to food purchases, we recommend that you rent a locker for your valuables (and keep the key or wristband with you). We also offer optional Personal Tube Rentals and our Tube Valet Service. Please click here for more information.

Where can I find information for guests who are disabled or have special needs?2020-04-20T07:23:05-07:00

Please click here for additional information.

Is the water heated?2020-04-20T07:23:04-07:00

Yes, we heat the water. Average water temperature is 77-80 degrees. This varies based on evening temperatures and current weather conditions.

Do you rent towels?2020-04-20T07:23:04-07:00

No, but we do sell them in our gift shop. Average price is $8-$16.

Do you have lifeguards on duty?2022-04-27T15:07:11-07:00

Yes. We have certified lifeguards on all of our attractions. Water World’s 300+ lifeguards are certified by Ellis and Associates.  For over thirty years, Jeff Ellis & Associates, Inc. has been the innovative aquatic industry leader, introducing comprehensive safety and lifeguard training programs, Aquatic Education and Safety and health products.

It’s up to everyone to practice safe swimming practices!  Parents, if your kiddos are in the water, you should be to!  For weak or non-swimmers, we offer complimentary life jackets and puddle jumpers at any Guest Service or Personal Tube Exchange location!

Does Water World offer rainchecks in case of inclement weather and do you ever not open for the day due to inclement weather?2022-04-27T15:02:35-07:00

Yes, for both questions. Please click here to view complete weather and operating information.

Lost Parents?2023-03-21T11:56:19-07:00

We know when visiting with small children, you might be concerned about getting separated during the excitement of your visit. Before leaving the car, establish rules about holding hands or how far ahead or behind a child can walk. Discuss how to find each other if you somehow get separated. We suggest meeting at a landmark such at the Light House or the “Brown Bears” at our Alpine Springs area. Our uniformed team members and Guest Services are always happy to assist as well!

Is WiFi available?2023-03-21T11:53:36-07:00

Yes, limited/basic WiFi access is available in select areas of the park. Service is available in all cabanas, around Cowabunga Beach, Thunder Bay and at Alpine Springs.

I’m an expectant mother, do you have any tips for me?2020-04-20T07:23:03-07:00

Each pregnancy is different and guidelines vary based on the guest’s physical condition and length of pregnancy.   We strongly urge all pregnant guests to consult their physician regarding appropriate activity.  As with all guests, we suggest you both read all attraction signage and observe the attraction before deciding to ride. Lower impact attractions include Lazy River and the Warming Pool.  Our Family Tube attractions may also be appropriate but again, please observe the attraction and consult your physician before deciding to participate.  Guest Services is happy to assist you with attraction descriptions.

I received a mid-day raincheck–can I upgrade it to a full-day ticket?2020-04-20T07:23:02-07:00

Yes! Click here to learn more.

Do you have a quick video to learn more about the park?2020-04-20T07:23:02-07:00

Yes! Click here to watch a Comcast video highlighting Water World (a new YouTube window will open).

I have Team Member Questions or Need Assistance!2022-04-27T15:13:06-07:00
    • We’re here to help!  Please use the contact us link below and we’ll get back with you as quickly as possible.  Please allow up to 1 business day (2 on weekends) for us to reach back out!
    •   Contact Us!

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